Refund Policy

Last updated: 13 August 2026

This policy explains when you can get your money back from likedTV, how to ask for it, and how long it takes. It applies to every subscription bought through likedtv.com.

1. Try before you buy

We offer a 24 hour trial for €4 so you can check that the service works on your device and that the channels you want are there. We recommend using it before buying a longer plan, because it answers most questions a refund would otherwise have to solve.

2. Our 7 day money back guarantee

If you buy a subscription and you are not satisfied, you may request a full refund within 7 days of your purchase date. You do not need to give a reason.

We ask only that you contact our support team first and give us a chance to fix the problem, since most issues are settings on the device and take a few minutes to solve. If we cannot resolve it, we refund you in full.

3. Your right of withdrawal in the EU

If you are a consumer in the European Union, you normally have 14 days to withdraw from a distance contract under Directive 2011/83/EU.

Because this is digital content supplied immediately, you are asked at checkout to expressly consent to immediate supply and to acknowledge that you lose your right of withdrawal once supply begins. Where you have given that consent and we have supplied your login details, the statutory 14 day right no longer applies.

Our own 7 day money back guarantee in section 2 applies regardless, and is offered voluntarily on top of your statutory rights. Nothing in this policy limits rights you have under mandatory consumer law in your country.

4. How to request a refund

Send us the following, either through the contact form on this site or by email:

The email address you used to buy the subscription
Your invoice or order number
The device you tried to use and a short description of the problem

We aim to reply within 48 hours.

5. How refunds are paid

Approved refunds are returned to the original payment method. We do not pay refunds by any other route.

Once approved, we process the refund within 14 days. How quickly it appears on your statement depends on your bank or card issuer, and is usually a further 3 to 10 working days.

Refunds under the 7 day guarantee are for the full amount you paid. We do not deduct a daily usage charge.

6. What is not refundable

The €4 trial, which is a paid test of the service and is non refundable
Requests made more than 7 days after the purchase date, unless the service is not working and we are unable to fix it
Subscriptions where account details have been shared with third parties or resold

If your service stops working during a paid period and we cannot restore it, contact us. We will either restore the service, extend your subscription by the time lost, or refund the unused part, at your choice.

7. Chargebacks

If something has gone wrong, please contact us before opening a dispute with your bank. We would rather refund you directly and quickly than have the matter go through a payment processor, and it is faster for you as well.

8. Contact

likedTV
[LEGAL ENTITY NAME AND COMPANY REGISTRATION NUMBER]
[REGISTERED TRADING ADDRESS]
Email: [SUPPORT EMAIL]